Terms of Service
Last updated: 13 November 2026
These Terms are an agreement between Corevexis Sdn Bhd (202601001379 (1663476-D)), SW-03-16 Cova Square, Jalan Teknologi PJU5, Kota Damansara, 47810 Petaling Jaya, Selangor ("we", "us"), the company that provides MyOffice, and the company or organisation that signs up for it ("Customer", "you"). By creating an account or paying for a package you accept these Terms, our Privacy Policy, our Refund and Cancellation Policy and our Data Processing Agreement, which all form part of this agreement.
1. The service
MyOffice is an online service for running company administration in one place. Depending on the package, it includes: receipts and expense claims with approval and payment records; leave applications, balances and approvals; purchase requests with approvals, orders and deliveries; tasks, meetings, appointments and training with reminders and minutes; staff records and an HR dashboard; company certificates with expiry reminders and tender packs; account documents for your accountant; a brand kit; a daily site diary for construction projects; and, as an add-on, staff attendance with photo and location. The apps included in each package and its price are shown on our website and in Billing in your account.
We may improve, change or add features. If we remove a feature that is a main part of your package during a paid period, we will tell you at least 30 days before and, if you ask, refund the unused part of that period.
2. Your account and users
The person who signs up confirms that they are allowed to act for the Customer. The account owner and the admins you appoint decide who has access, the role each person has, who approves for whom and which apps each person can open. You are responsible for what your users do in the account, for removing people who leave, and for keeping passwords and sign-in codes secret. Tell us straight away at [email protected] if you suspect someone has got into your account without permission.
Each package includes a number of users. Only active users count; deactivated users keep their records but cannot sign in. Workers who only clock in on a shared site phone in Attendance do not need their own user.
3. Free trial
A new account gets a free trial of all apps for the number of days shown at sign-up. No card is needed. At the end of the trial the account becomes read-only until a package is paid: you can still view, print and export your records. We may end a trial early if it is misused.
4. Packages, fees and payment
- Packages are paid yearly in advance. Prices are in Malaysian ringgit and exclude Sales and Service Tax (SST) where it applies. Extra users, extra storage and add-ons are charged per year for the same period as the package.
- You can pay online through our payment provider (FPX online banking or card), or by bank transfer against our invoice. The paid period starts when we receive the payment. We do not charge you automatically: each renewal is paid by you.
- We issue an official receipt for every payment. If you need an e-Invoice under LHDN rules, tell us your details and we will issue it.
- A renewal starts the day after the current period ends. An upgrade during a paid period is charged only for the days left in that period. A downgrade, fewer users, less storage or removing an add-on starts at the next renewal.
- If a renewal is not paid, the account becomes read-only. Your data is kept as described in section 7.
- We may change our prices. A new price applies only from your next renewal, and we will tell you at least 30 days before it applies to you.
5. Storage
Each package includes the storage shown on our website. You can buy more in blocks. When the storage is full, new uploads are refused until you delete files or buy more storage; nothing you already uploaded is deleted. Photos and files are reduced in size where the app says so.
6. Your data
You own the data and files you and your users put into MyOffice ("Customer Data"). We use Customer Data only to provide, secure and support the service for you, as your data processor under the Data Processing Agreement. We do not sell it or use it for advertising.
You are responsible for having a lawful basis and any consent you need under the Personal Data Protection Act 2010 to put your staff's and other people's personal data into MyOffice, in particular sensitive data such as medical certificates attached to sick leave, and photos and locations taken by Attendance. You decide what your staff are told about this.
You can export your records as CSV files and download your files at any time, including while the account is read-only.
7. When a subscription ends
When your trial or paid period ends and is not renewed, the account becomes read-only. We keep Customer Data for 90 days after the end so you can renew or export it. After that we delete it within the following 30 days, including from our backups as they expire (see the Privacy Policy). If you want your data deleted sooner, the account owner can ask us in writing at [email protected]. We keep our own billing records (invoices and receipts) for 7 years as tax law requires.
8. Acceptable use
You and your users must not: use MyOffice for anything unlawful or fraudulent; upload malicious files or content you have no right to upload; try to get into another customer's data or test our security without our written permission; resell or give access to the service to another company; copy or reverse-engineer the service; or put an unreasonable load on it. You are responsible for the content of the receipts, documents, photos and other files you upload.
9. Availability, backups and support
We aim to keep MyOffice available all day, every day, but we do not promise that it will never be interrupted. Planned maintenance is done outside Malaysian office hours where possible. We back up the database every night and files every week. Support is by email at [email protected] during Malaysian business days and hours.
10. Not legal, tax or HR advice
Default settings such as Employment Act leave days, claim rates, e-Invoice fields and expiry reminders help you keep records. They are not legal, tax, HR or accounting advice and do not replace your own advisers. You are responsible for setting MyOffice up to match your policies and the law, for your payroll, and for any submission to LHDN, KWSP, PERKESO or other agencies.
11. Our intellectual property
MyOffice, its software, design and content belong to us. You get a right to use it for your own company during your trial or paid period. If you send us suggestions, we may use them without any obligation to you.
12. Confidentiality
Each of us will keep the other's confidential information private and use it only for this agreement. Customer Data is your confidential information.
13. Liability
Nothing in these Terms limits liability that cannot be limited under Malaysian law. Otherwise, our total liability for all claims in any 12 months is limited to the fees you paid us in the 12 months before the event that caused the claim, and we are not liable for indirect or consequential loss, loss of profit, revenue or business, or for losses caused by your users, your devices, your internet connection or events outside our reasonable control.
14. Suspension and ending the agreement
You can stop using MyOffice at any time; refunds are covered by our Refund and Cancellation Policy. We may suspend or end an account that breaks these Terms, for example by misuse or not paying, after telling the account owner by email and, where the problem can be fixed, giving reasonable time to fix it. We may suspend at once if needed to protect the service, other customers or the law.
15. Changes to these Terms
We may update these Terms. We will email the account owner at least 30 days before an important change takes effect. If you do not agree, you can stop using the service before the change takes effect and ask for a refund of the unused part of your paid period.
16. General
These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction. Notices to you are sent to the account owner's email address; notices to us go to [email protected]. If any part of these Terms cannot be enforced, the rest still applies. These Terms are the whole agreement about MyOffice between us. If these Terms are translated, the English version applies.
17. Contact
Corevexis Sdn Bhd (202601001379 (1663476-D))
SW-03-16 Cova Square, Jalan Teknologi PJU5, Kota Damansara, 47810 Petaling Jaya, Selangor
Support: [email protected]
Billing: [email protected]
Privacy: [email protected]