Refund and Cancellation Policy

Last updated: 13 November 2026

This policy is part of our Terms of Service. It applies to MyOffice packages, extra users, extra storage and add-ons bought from Corevexis Sdn Bhd (202601001379 (1663476-D)).

1. Try before you pay

Every new company gets a free trial of all apps, with no card needed, so you can check that MyOffice suits you before paying anything.

2. Delivery

MyOffice is an online service; nothing is shipped. Your package, extra users, storage or add-on are switched on in your account as soon as your payment is confirmed: straight away for online payments, and within one business day after we receive a bank transfer. Your official receipt is available in Billing in your account.

3. 14-day money-back guarantee

If you are not satisfied, the account owner can ask for a refund within 14 days of your company's first payment, and we will refund that payment in full. No reason is needed. The account then returns to read-only, and your data is kept and deleted as described in our Terms.

4. Renewals and later payments

Renewals, upgrades, extra users, extra storage and add-ons bought after the first payment are not refundable, except:

• where we were at fault, for example we charged you twice or the wrong amount;
• where we remove a main feature of your package or change these Terms during your paid period and you choose to stop, in which case we refund the unused part of the period; or
• where Malaysian law requires a refund.

5. Cancelling

We never charge you automatically, so there is nothing to cancel before a renewal: if you do not pay the renewal, the account becomes read-only when the paid period ends. You can still view and export your records for 90 days after that. If you want to close the account and have your data deleted sooner, the account owner can email [email protected].

6. How to ask for a refund

The account owner emails [email protected] from the account owner's email address, with the company name and the receipt number. We reply within 3 business days. Approved refunds are paid within 14 business days to the original payment method, or to the company's bank account for bank transfers. Any Sales and Service Tax charged is refunded with it.

7. Contact

Corevexis Sdn Bhd (202601001379 (1663476-D)), SW-03-16 Cova Square, Jalan Teknologi PJU5, Kota Damansara, 47810 Petaling Jaya, Selangor
Billing: [email protected]
Support: [email protected]